Service & Support

Whether you need routine calibration and maintenance to get the most value out of your equipment or a dedicated service technician to install or repair equipment, we are here to support you. Our extensive experience and proven track record ensure customer satisfaction on every Bitrode product. Below is a comprehensive list of all our “On-Site” and “Factory-Support” services available.

Need help?

Contact our Service Team:  Technical Support    Customer Service    Spare Parts

On-Site Services

Field service, calibration, commissioning, startup, user training, troubleshooting and evaluation

Start-up & Commissioning: A Bitrode Technician can safely start the system and validate its operation. Proper equipment start-up and validation is critical to the overall system performance.

Project Management: A Bitrode Representative can manage and coordinate specific aspects of your project on site.

User Training: A Bitrode Representative can provide comprehensive user training designed to enhance your overall knowledge and ensure maximum utilization of your equipment.

Calibration Service: The efforts of a Bitrode Technician to calibrate and verify the operation of a Bitrode circuit or unit.

Preventative Maintenance: A Bitrode Technician will provide planned maintenance at regular intervals with the goal of improving the equipment life.

Trouble-Shooting and Repair Services: The on-site efforts of a Bitrode Engineer or Technician to diagnose a particular problem and determine the necessary steps to repair the unit.

Service Agreement: An executed contract providing for scheduled and unscheduled trouble-shooting, maintenance and/or repair of Bitrode circuits or units.

Software Upgrades: A Bitrode Representative will provide the latest updates to our VisuaLCN Lab or Formation software.

Field Service: As needed maintenance attention on-site by a Bitrode Technician and billed under standard time and material agreements.

Custom Engineering: The on-site efforts of a Bitrode Engineer to investigate and/or custom design a specific hardware or software application.

Technical Support: On-site support by a Bitrode Technician to provide technical knowledge.

Factory Support Services

Application Engineering: A Bitrode Representative can help recommend and size the proper Bitrode equipment based on your application and requirements.

Evaluation Service: A Bitrode Technician can provide a complete evaluation of your circuit or module to determine what is required for repair.

Repair Services: A Bitrode Engineer or Technician will diagnose a particular problem to determine necessary steps to repair the unit

Custom Engineering: The efforts of a Bitrode Engineer to investigate and/or custom design a specific hardware or software application.

Technical Support: A Bitrode Technician will provide a wide range of technical support and knowledge to assist in the most efficient manner possible.

Automated Repair Status Updates:  Bitrode customers will receive automatic email updates throughout the entire repair process.

Software Upgrades: A Bitrode Representative will provide the latest updates to our VisuaLCN Lab or Formation software.

Field service, calibration, commissioning, startup, user training, troubleshooting and evaluationUser Training: A Bitrode Representative can provide comprehensive user training designed to enhance your overall knowledge and ensure maximum utilization of your equipment.

Trouble-Shooting Services: The efforts of a Bitrode Engineer or Technician by telephone to diagnose a particular problem and determine the necessary steps to repair the unit.

Extended Warranties: A Bitrode Representative can provide available options for adding additional year(s) to the standard warranty at the time of ordering.

 

Spare Parts & Accessories

Do you need spare parts, accessories or a repair kit? Contact us today!

This could include:

  • Battery Charging Jumpers & Leads
  • Remote Input/Output (RIO) Subsystem
  • Parallel Control Box (PLC)
  • Coldfire Boards

Please note: Effective March 1, 2019, Bitrode will no longer guarantee support of products over 15 years of age or those that are in product families that are no longer serviceable due to obsolescence of parts.

 

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