Frequently Asked Questions
What products and services can Bitrode provide?
Bitrode’s product line has expanded from our trademark high performing battery manufacturing equipment and laboratory test instruments to include state-of-the-art software tools (circuit control and data acquisition), battery simulation and manufacturing automation tools, and lab accessories (water baths, battery racks, charging jumpers) appropriate to all battery applications and chemistries. Visit our Products page for a full list.
How accurate is Bitrode charging and testing equipment?
Units calibrated properly and maintained in a temperature and humidity controlled environment can expect an accuracy of 0.1% FS.
Does my charging and testing equipment really need to be calibrated?
All Bitrode testing equipment should be calibrated regularly to ensure readings from an instrument are consistent with other measurements, to determine the accuracy of the instrument readings, and to establish the reliability of the instrument. Click here to request a quote for calibration services.
Does Bitrode offer software customization services?
Over the years Bitrode software engineers have designed and developed a variety of custom software projects ranging from special user interface features to whole custom software systems. Click here to learn more about our VisuaLCN Lab and Formation software.
Who do I contact for service issues?
Click here to fill out our “Request for Service” form. A representative will contact you within 24 hours.
We are upgrading our network to 64 bit Windows 10. Is my VisuaLCN software compatible?
VisuaLCN versions 5.10 or later work with Windows 10.
What is the status of my repair?
Our new automated repair status update program provides Bitrode customers real-time information throughout the entire repair process.
Who is my Sales contact?
Click here to find your global representative.
How do I order spare parts?
Click here to request spare parts. A representative will contact you within 24 hours.
Can I change my lead length on an existing system?
Changing the lead length on your equipment can affect system performance. Contact your Bitrode representative to discuss your specific situation.