Careers
Customer Service Technician I
On-Site | Full-Time
Job Overview
To ensure Bitrode products meet company and customer specifications before being shipped to the customer. Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.
Duties/Responsibilities
- Testing of manufactured products from pc board component level to final system level
- Testing of products at power levels up to 600VAC 3-phase and 2000VDC
- Record data, write reports, and process paperwork accurately
- Ensure products meet customer specifications as well as any safety and quality requirements
- Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems
- Recognize and report quality issues through the correct channels as they arise
- Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers
- Perform other duties as assignedWorks to collect and discuss voice of customer product improvements with engineering/management for product improvements/new product development.
- Performs other duties as assigned
Supervisory Responsibilities:
- No direct reports
- Train customers on product use/basic maintenance
Required Skills:
-
- Schematic reading and knowledge of electrical/electronic circuitry is essential • Schematic reading and knowledge of electrical/electronic circuitry is essential
- Must have mechanical proficiency which includes basic mechanical and assembly concepts
- Ability to use shop and hand tools to work on equipment
- Ability to troubleshoot customer issues via email, phone, and onsite
- Ability to work in a team and independently
Education and Experience:
-
- Certificate in Electrical Engineering or similar electrical knowledge
- 1-3 years of technical experience
- Previous knowledge and experience with multimeters, voltmeters, HiPot test equipment, and oscilloscope preferred
- Proficient in Windows based PC’s
- Proficient in Microsoft Office
Physical Requirements:
-
- Ability to stand, stoop, bend, twist in order to service equipment
- Must be able to lift up to 15 pounds at times.
Work Environment:
-
- Office environment with normal climate controls
- Production environment with electrical hazards in-house and at customer sites
Travel Requirements:
-
-
- Must be able to travel up to 75% of time to customer sites for service calls
-
404