Bitrode Corporation provides software support service for its VisuaLCN Windows-based software, VisualSCF and VisualTFX software products. Software Support provides complete support of these Bitrode software products, including telephone support and software/ documentation enhancements. Bitrode customer support personnel are trained to provide accurate information in a prompt and efficient manner.

Standard Software Support is provided for licensed Bitrode software products, and applies to the software revision listed in the Software Revision Support Statement and to subsequent revisions of the software, provided the software is properly licensed by the user.

This Standard Software Support policy is effective as of 01 January 2002. Bitrode Corporation reserves the right to alter this software support agreement at any time.

For customers seeking enhanced software support, Bitrode offers an optional upgraded maintenance and support program. Contact your Bitrode representative for details.

Standard Support Services

Software Updates (Revisions)

In keeping with Bitrode's policy of providing quality software and meeting the needs of our customers, updates of our software are developed on a regular basis. These updates (revisions) include problem corrections and enhancements. Contact your Bitrode representative for information regarding technical details and purchasing software upgrades.

Manual Updates

Bitrode provides reference manual updates to keep the documentation current with capabilities. These updates are automatically shipped with the software updates for each software license that is maintained. The Customer has the right to reproduce additional copies free of charge.

Telephone Support Consultation

For each software license, telephone suppport is available. During regular business hours (8:00 am - 4:30 pm Central USA Time and 9:00 am - 530 pm Greenwich Mean Time, customers may phone Bitrode support for assistance with problems encountered with Bitrode software or documentation. You may:

• Email via Bitrode's home page (www.bitrode.com/support/support.htm) or through the service e-mail address: service1@bitrode.com.
• Call (636) 343-6112 or Fax (636) 343 7473 for our US Support Center.
• Call +44 1453 890039 or Fax + 44 1453 890017, or email sales@bitrode.co.uk for our European support group.
• Call (852) 2976 0929, or Fax (852) 2976 0927, or e-mail blachina@szonline.net for our Asian support group

All support services are provided on an as-available basis.

Product Support Limitations

• Support assistance under the standard software license agreement covers telephone, fax, and email support for normal software usage, clarification of documentation and resolution of Bitrode software problems.
• Support assistance does not include formation or test profile development, application development or system design.
• Standard Support assistance does not include problems encountered with non-Bitrode software whether or not that software is used in conjunction with Bitrode software.
• Software assistance does not include on-site support; this may be provided to a licensed customer on a time and materials basis, based on the availability of resources.