Service & Support

Whether you need routine calibration and maintenance to get the most value out of your equipment or a dedicated service technician to install or repair equipment, we are here to support you. Our extensive experience and proven track record ensure customer satisfaction on every Bitrode product. Below is a comprehensive list of all our “On-Site” and “Factory-Support” services available.

Need help?

Contact our Service Team:  Technical Support    Customer Service    Spare Parts

On-Site Services

Field service, calibration, commissioning, startup, user training, troubleshooting and evaluation

Start-up & Commissioning: A Bitrode Technician can safely start the system and validate its operation. Proper equipment start-up and validation is critical to the overall system performance.

Project Management: A Bitrode Representative can manage and coordinate specific aspects of your project on site.

User Training: A Bitrode Representative can provide comprehensive user training designed to enhance your overall knowledge and ensure maximum utilization of your equipment.

Calibration Service: The efforts of a Bitrode Technician to calibrate and verify the operation of a Bitrode circuit or unit.

Preventative Maintenance: A Bitrode Technician will provide planned maintenance at regular intervals with the goal of improving the equipment life.

Trouble-Shooting and Repair Services: The on-site efforts of a Bitrode Engineer or Technician to diagnose a particular problem and determine the necessary steps to repair the unit.

Service Agreement: An executed contract providing for scheduled and unscheduled trouble-shooting, maintenance and/or repair of Bitrode circuits or units.

Software Upgrades: A Bitrode Representative will provide the latest updates to our VisuaLCN Lab or Formation software.

Field Service: As needed maintenance attention on-site by a Bitrode Technician and billed under standard time and material agreements.

Custom Engineering: The on-site efforts of a Bitrode Engineer to investigate and/or custom design a specific hardware or software application.

Technical Support: On-site support by a Bitrode Technician to provide technical knowledge.

Factory Support Services

Application Engineering: A Bitrode Representative can help recommend and size the proper Bitrode equipment based on your application and requirements.

Evaluation Service: A Bitrode Technician can provide a complete evaluation of your circuit or module to determine what is required for repair.

Repair Services: A Bitrode Engineer or Technician will diagnose a particular problem to determine necessary steps to repair the unit

Custom Engineering: The efforts of a Bitrode Engineer to investigate and/or custom design a specific hardware or software application.

Technical Support: A Bitrode Technician will provide a wide range of technical support and knowledge to assist in the most efficient manner possible.

Automated Repair Status Updates:  Bitrode customers will receive automatic email updates throughout the entire repair process.

Software Upgrades: A Bitrode Representative will provide the latest updates to our VisuaLCN Lab or Formation software.

Field service, calibration, commissioning, startup, user training, troubleshooting and evaluationUser Training: A Bitrode Representative can provide comprehensive user training designed to enhance your overall knowledge and ensure maximum utilization of your equipment.

Trouble-Shooting Services: The efforts of a Bitrode Engineer or Technician by telephone to diagnose a particular problem and determine the necessary steps to repair the unit.

Extended Warranties: A Bitrode Representative can provide available options for adding additional year(s) to the standard warranty at the time of ordering.

 

Spare Parts & Accessories

Do you need spare parts, accessories or a repair kit? Contact us today!

This could include:

  • Laboratory Battery Rack
  • Battery Charging Jumpers & Leads
  • Remote Input/Output (RIO) Subsystem
  • Parallel Control Box (PLC)
  • Coldfire Boards